Overview
SpltPay is a digital payment processing platform that facilitates transactions between customers and restaurants. As a payment service provider, we do not sell physical products or services directly.
Merchant Refunds
All refunds for meals, services, or products purchased through SpltPay are subject to the refund policy of the individual restaurant or merchant. SpltPay facilitates payment processing but does not control merchant refund policies.
If you have an issue with a purchase made through SpltPay, please contact the restaurant directly to discuss refund options.
Transaction Disputes
If you believe a transaction was processed in error or fraudulently, contact us immediately at hello@spltpay.com. We will investigate the matter and work with our payment processors to resolve any unauthorized charges.
Dispute requests must be submitted within 30 days of the transaction date.
Processing Fees
SpltPay processing fees are non-refundable. In cases where a merchant issues a refund for a transaction, the original processing fees will not be returned.
Refund Processing Time
When a merchant approves a refund, the funds will typically be returned to your original payment method within 5–10 business days, depending on your bank or card issuer’s processing time.
Contact Us
If you have questions about refunds or need assistance with a transaction, contact us at hello@spltpay.com.